Making an impact on people's lives...that's The Countrywide Way.
Countrywide Home Loans is the right lender for you. But don't just take our word for it. Read what our own customers are telling us about their experience with Countrywide and our personal loan consultants that help them....
[My personal loan consultant], during the course of our loan agreement, has shown an extreme amount of dedication to someone who he does not know personally and I and my family feel we not only had a competent loan representative, we also had a friend. [My personal loan consultant] has done an outstanding job explaining details even when it seemed at times we caught ourselves repeating questions. We do not move often and are not familiar with how loans for home mortgages work, [my personal loan consultant] made this seem easy. - Mike, April 2007
From the first contact over 2 months ago through the close of the new home this past Friday, [my personal loan consultant] has kept me informed every step of the way. I won't go into too much detail but there was nothing routine about the sale/purchase of this house. Through it all, [my personal loan consultant] returned every call and responded to every email. He delivered EXACTLY what he committed to delivering in a calm, professional manner. I manage a global support organization and one of the metrics I pay very close attention to is customer satisfaction. You can count me as a satisfied customer. - Bob & Christy, April 2007
It is a rarity, at least in my experience, to have even good customer service. [My personal loan consultant] made sure all my ducks were in a row when it was almost time to close, and answered my numerous questions in a way that made sense to me. This being my first home, I was a bit worried I would get lost in all the jargon used in real estate, but [my personal loan consultant] made sure I understood what he was explaining, and never rushed me. I just wanted to express my gratitude and inform you of a job well done! - Christopher, March 2007
You guys are wonderful! That's the reason why we want to keep our business with Countrywide. - Mimi & Victor, May 2007
This email is to inform you of the EXCEPTIONAL customer service rendered by [my personal loan consultant] today. I called confused, over and under informed about refinancing. [My personal loan consultant] took his time and explained different scenarios and gave me the good, bad and realistic. By the time I hung up, I felt not only had I made an informed, smart decision to choose Countrywide for my home loans, but also to stay with Countrywide. - Robin, May 2007
I have to tell you that [he] is the absolute BEST home loan counselor I have ever dealt with and I have dealt with many in the past, e.g., refinancing and equity loan counselors for lowering rates, home improvements, getting the kids through college, etc. [My personal loan consultant] has made this process simple and fast but most of all, he made it feel like I was doing this with a friend - I never once felt like I was just another client on some waiting list. - Jane, March 2007
Thank you so much for the excellent service, quick response and expediting the process. We received everything in the time lines, details and closing as you had stated. We appreciated your honesty and thoroughness as it is hard to find true customer service in these times. - Danny, July 2007
Please extend my thanks to [my personal loan consultant] again for her time today. Her ability and the abilities of people like her in your organization to meet and exceed my expectations as a home owner financed through Countrywide is one of the reasons I stay with your company. - Albert, May 2007
As I get settled in my new house I wanted to take the opportunity to thank you two for everything you did to close my loan in 30 days. Our attorneys were even impressed by your service, sense of urgency, and professionalism. - Ahmid & Veronica, July 2007
I just want to pass along my gratitude to [my personal loan consultant] for the amazing job she did in getting our refinance completed quickly and without any problems. I have owned a number of homes, and have refinanced a few times too, and never have I dealt with anyone so pleasant and reliable as [my personal loan consultant]. Whenever she would tell me she was going to do something, she would always do it, usually quicker than I thought. She never hesitated to do whatever she had to to make sure I was happy (sometimes that can be a challenge), even if it meant working with me at night or on Sunday. [Her] professionalism and reliability is refreshing in an industry where that is too often lacking. Please convey my heartfelt thanks to [my personal loan consultant] and everyone at Countrywide! You guys are awesome!! - Michael, March 2007
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Individual experience will vary.
Since 1969, Countrywide has helped millions of families achieve their dream of home ownership. And, today as the nation’s leading independent home loan lender, over 2 million Countrywide customers enjoy the advantages of our comprehensive products and services. Hear what others have to say about their experience.As a Countrywide customer, you can count on fast, reliable top-tier service from your first Countrywide contact through your final loan payment. Our unique advantage is the seamless coordination of our online and offline services to make the home loan process faster, easier and hassle-free. So whether you choose to conduct your loan activities by phone, Internet or a local branch, you can always expect:
Ease — Shop and apply for a loan online, by phone or face to face in a local branch, all with the confidence of knowing a knowledgeable home loan expert is available to guide you through the loan process, start to finish.
Simplified loan process — Get approved quickly and easily with a streamlined process that minimizes the paperwork whenever possible.
Widest selection of loans at low rates — No matter what your situation or credit history, choose from innovative loan programs that meet your particular needs.
Convenience — Contact us 7 days a week and 24 hours a day.
Quality customer service and online accessibility — After your loan closes, you can continue to expect top-tier service and convenience. Manage your accounts online (including electronic payment options) or get prompt, courteous service from our experienced staff with just a simple toll-free phone call.
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